tkq971's Privacy Policy

We collect various types of information to operate the tkq971 platform and provide our services. The details are described below by category.

A Registration Information

When you create an account on tkq971, we collect the following information:

• Full name (in Bengali or English)
• Date of birth — for age verification (only those aged 21 and above may register)
• Email address
• Mobile number
• Preferred username and password
• National ID or passport number (when identity verification is required)

B Transaction Information

For deposits and withdrawals, we collect payment-related information. This includes:

• bKash, Nagad, or Rocket account number
• Bank account details (where applicable)
• Transaction amount and date
• Transaction reference number

All payment processing is completed through our secure payment partners and we never store full card numbers or payment PINs.

C Technical and Usage Information

When you use our website or app, we automatically collect certain technical information. This includes:

• IP address and geographic location (at country level)
• Device type, operating system, and browser information
• Session duration and page visit history
• Cookies and session tokens
• Referrer URL (the source from which you arrived at our site)

D Communication Information

When you contact us via live chat or email, we retain a record of that conversation so we can provide better assistance in the future.

We use the information we collect only for the following lawful and transparent purposes:

1 Account Management and Identity Verification

We use your personal information to create and manage your tkq971 account and to verify your age and identity. This is also an obligation on our part, as we want to ensure that only adults (21+) are using our platform.

2 Transaction Processing

Payment information is used to process your deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer, and to ensure the security of transactions.

3 Customer Support

Information is used to effectively assist our 24/7 live chat and email support team with any issues related to your account, transactions, or games.

4 Security and Fraud Prevention

We analyze technical and transaction-related information to detect suspicious activity, ensure account security, and prevent money laundering.

5 Service Improvement

Usage patterns are analyzed to improve our platform, game selection, and user experience. This analysis is carried out in a completely anonymous manner.

6 Responsible Gaming

We monitor your gaming behavior so that we can identify signs of problematic gaming and provide timely support. This is part of our responsible gaming commitment. For more details, visit our Responsible Gaming page.

We do not sell your personal information to third parties. We may share information in the following limited circumstances:

A Service Provider Partners

To operate our services, we work with trusted third-party service providers — such as payment processing companies (gateways for bKash, Nagad, Rocket, and others), cloud storage providers, security service providers, and game software providers. These organizations operate under strict confidentiality agreements and may only use information for specified purposes.

B Legal Obligations

Where required by a court order, government directive, or legal requirement, we will be obliged to disclose information to the relevant authority. In such cases, we will try to notify you in advance where possible, unless prohibited by law.

C Fraud Prevention

Relevant information may be shared with industry bodies or financial security organizations to prevent fraud, money laundering, or other unlawful activities.

D Business Restructuring

In the event of a business merger, acquisition, or restructuring, your information may be transferred to the relevant party. In that case, the new controlling organization will be bound to comply with the terms of this policy.

Our website uses cookies. Cookies are small text files stored in your browser that help improve your experience.

A Essential Cookies

These cookies are essential for the core functionality of the website. They are used to keep your login session active, for security verification, and to save your language preference. Disabling these cookies will prevent the website from functioning properly.

B Analytics Cookies

We use anonymous analytics cookies to understand how the website is used. These contain no personally identifiable information and are used only for site improvement.

C Functionality Cookies

Functionality cookies are used to remember your preferences — such as game settings and display preferences. These make your browsing experience more personalized.

You can control or delete cookies at any time through your browser settings. Please note that disabling essential cookies may make some parts of our service unavailable.

How long we retain your personal information depends on the type and purpose of the data:

• Account information and transaction records: retained for a minimum of 5 years after account closure (as required by legal obligation).
• Cookie and session data: at the end of a session or as per your configured expiry.
• Customer support conversations: for up to 2 years after the last contact.
• Analytics data (anonymous): for a maximum of 26 months.

To ensure the security of your information, tkq971 takes the following technical and organizational measures:

• TLS/SSL encryption: all data in transit is encrypted using SSL technology.
• Server security: data is protected through firewalls, intrusion detection systems, and regular security audits.
• Access control: among staff, only authorized individuals have access to sensitive information.
• Password hashing: your password is never stored directly — it is secured through a one-way hash function.
• Regular security testing and vulnerability assessments are conducted.

If a data breach occurs and it affects your rights, we will notify you within the timeframe required by law.

As a user of tkq971, you have the following rights over your own personal information:

A Right to Access

You have the right to know what information we hold about you. You can contact our support team at any time via live chat or email to request a copy of your information.

B Right to Rectification

If any information on your account is incorrect, you can correct it directly from your profile or by contacting the support team.

C Right to Erasure

You can close your account and request that your personal information be deleted. Please note that due to legal obligations, some information may need to be retained for a specified period.

D Right to Restrict Processing

In certain circumstances you can request that the processing of your information be restricted, such as while a dispute about the accuracy of the information is ongoing.

E Right to Data Portability

You have the right to receive your personal information in a commonly used machine-readable format.

To exercise any of the rights above, contact our support team. We will endeavor to respond to your request within 30 business days.

tkq971 always ensures that this platform is for those aged 21 and above only. Age is verified at the time of registration and additional identity documents may be requested in any case of doubt.

We do not knowingly collect or store information from any minor. If such an account comes to our attention or is reported, it will be closed immediately and all related information will be deleted.

For more details on responsible gaming, visit our Responsible Gaming page.

We may update this privacy policy from time to time. When changes are made, we will:

• Publish the new revision date on this page.
• Send a notification to your registered email for significant changes.
• Display a notification after you log in to the platform.

If you continue using the platform after the updated policy is published, you will be considered to have agreed to the new policy. If you object to the new policy, you may close your account.